; Tree Tops Clubs
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Your privacy

Here at Tree Tops we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

You can read our full privacy notice here: click here. We use Kids Club HQ to provide our booking and administration system and you can read their privacy notice here: click here.

Privacy Notice

At Wild-Life Day Camps Limited and Tree Tops Clubs we respect the privacy of the children attending the Club and the privacy of their parents or carers. The personal information that we collect about you and your child is used only to provide appropriate care for them, maintain our service to you, and communicate with you effectively. Our legal basis for processing the personal information relating to you and your child is so that we can fulfil our contract with you.

Any information that you provide is kept secure. Data that is no longer required* is erased after your child has ceased attending our Club.

We will use the contact details you give us to contact you via phone, email, and post, so that we can send you information about your child, our Club and other relevant news and so that we can communicate with you regarding payment of our fees.

We will only share personal information about you or your child with another organisation if we:

·       have a safeguarding concern about your child

  • are required to by government bodies or law enforcement agencies
  • KidsClubHQ process data on our behalf (e.g. to take online bookings, issue booking invoices, obtain medical, dietary information, emergency contact details and consents for photos, permission for staff to seek medical help, permission for your child’s face to be painted and for sun cream to be applied). KidsClubHQ has its own privacy policy and will not pass your information on to any third parties unless required by government bodies or law enforcement agencies.
  • Payment details are shared with our Accountant JY Limited. JY Limited will have its own privacy policy and will not pass your information on to any third parties unless required by government bodies or law enforcement agencies.
  • Daily registers are sent to the club staff team and the school location.
  • have obtained your prior permission.

You have the right to ask to see the data that we have about yourself or your child, and to ask for any errors to be corrected. We will respond to all such requests within one month. You can also ask for the data to be deleted, but note that:

·       we will not be able to continue to care for your child if we do not have sufficient information about them

·       even after your child has left our care, we have a statutory duty to retain some types of data for specific periods of time* so can’t delete everything immediately.

If you have a complaint about how we have kept your information secure, or how we have responded to a request to access, update or erase your data, you can refer us to the Information Commissioner’s Office (ICO).

 I confirm that I have read this Privacy Notice and that you give your permission for us to contact you regarding relevant matters. I accept that you will store my personal information in accordance with our privacy notice.

* We do need to retain certain types of data (such as records of complaints, accidents, and attendance) for set periods of time after your child ceases to be in our care, but we delete as much personal data as we can as soon as possible.  Please note with regard to data we abide by Ofsted and Early Years regulations.

Marketing communications

From time to time, we would like to contact you with updates on the clubs you have booked and to update you on other clubs and offers that we provide. If you consent to us contacting you for this purpose, please tick to say how you would like us to contact you.  

Please note that any information related to bookings or payments or any non-marketing messages, for example, emergency closure, change in legislation affecting your rights, etc., will be sent regardless of your preferences.